Problem:
Businesses often miss opportunities by relying on manual responses to Facebook messages. Delays, especially outside working hours, lead to poor customer experiences.

Solution:
I created an AI Agent in n8n to automate Messenger responses:

-Triggered by webhook when a new message arrives.

-Applies conditional logic to categorize inquiries.

-Searches a knowledge base stored in a .docx file.

-Uses Google Gemini (LLM) with memory support for contextual replies.

-Sends responses back through the Facebook Graph API.

Outcome:
This project demonstrates how AI agents can deliver 24/7 customer support with consistent, accurate responses. It highlights my ability to integrate LLMs, APIs, and business logic into scalable customer engagement workflows.